Faisal KhanAnswered Jan 5, 2015One of the more recent additions (on an experimental basis) that I have seen is call centers that are connecting directly with social media apps like Twitter, Facebook, etc.
More interactive experiments I have seen include use of Skype and Viber.
The call center telephone should not be the only way a customer should be able to reach out to you.
In addition to the above, it really helps if a help-desk software is used, that is more in-tune with the web, like Zendesk, etc.
More interactive experiments I have seen include use of Skype and Viber.
The call center telephone should not be the only way a customer should be able to reach out to you.
In addition to the above, it really helps if a help-desk software is used, that is more in-tune with the web, like Zendesk, etc.