How can banking machines be designed to better capture and hold customer attention?

Asked May 12, 2015· 1 answer
Faisal KhanAnswered May 12, 2015

Deploy one of these. Virtual Telepresence Robots, who can roll-up to customers, size them up on their requirements and walk them all the way over to the automated machines (like a Cash Deposit Machine), etc. and assist them. Call Center employees can connect to this machines and assist customer.



Imagine if one of the following walked up to you, with the CDM built-in and helped you how to use it - the first time around. How cool would that be?
Customer Experience in Finance
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