Consumer Protection, Customer Rights and Customer Service
Consumer rights, disputes, complaints, ombudsman schemes, reaching a provider's customer service
Complaints and DisputesConsumer ProtectionConsumer Protection LawConsumer RightsCustomer Service ProblemsFrozen Accounts and HoldsRefunds and Reversals
Why don’t banks explain why they freeze or close accounts?Aug 5, 2020Frozen Accounts and HoldsHow can I identify a merchant’s name using only the merchant ID (MID) from my bank statement?Jun 6, 2020Complaints and DisputesHow can I take PayPal Europe Ltd to court if they’re holding $26,000 for 180 days without a clear reason?Oct 1, 2019Frozen Accounts and HoldsIs it fair for TransferWise to take up to 90 business days to refund rejected transfers?Jan 12, 2019Refunds and ReversalsWhat should I do if a business credit card was opened under my name “by accident” by a bank representative?Jan 8, 2018Complaints and DisputesHow can I recover funds from an offshore bank account that has completely stopped communicating?Aug 9, 2016Complaints and DisputesWhy might a bank close a customer’s account without providing a clear explanation?Aug 12, 2015Consumer ProtectionHow hard is it to correct a mistaken transaction at a Pakistani bank?Apr 10, 2015Complaints and DisputesHow can banks improve customer experience in their call centers?Jan 5, 2015Customer Service ProblemsDoes PayPal sometimes hold users’ funds without clear justification?Oct 3, 2014Frozen Accounts and HoldsWhat’s the best Twitter strategy for responding to angry customers?Apr 8, 2012Customer Service ProblemsMy question is, what legal rights do I have when presenting my cashier’s check to US Bank for cashing?Apr 2, 2012Consumer RightsWhat legal rights do I have if US Bank cashes my cashier’s check when I present it?Apr 2, 2012Consumer RightsIs there an equivalent of a credit card chargeback for PayPal payments made via direct bank debit?Dec 12, 2011Refunds and ReversalsWhat improvements could make PayPal better for users and businesses?Dec 8, 2011Customer Service ProblemsWhat refund options exist for users canceling processed virtual currency purchases?Dec 8, 2011Refunds and ReversalsWhat actually happened in the dispute between PayPal and Regretsy?Dec 7, 2011Complaints and DisputesIn what ways could PayPal improve its product or services?Aug 12, 2011Customer Service ProblemsWhat refund options exist for users who want to cancel virtual currency purchases after processing?Aug 12, 2011Refunds and Reversals