Business Strategy, Case Studies and Lessons Learned
Strategy, case studies, industry insights, customer experience as a business discipline, lessons from success and failure
Advisory ServicesBusiness FailuresBusiness InsightsBusiness LessonsBusiness ModelsCase StudiesCompany ProfilesCompetitive AnalysisConsultingCustomer Experience in FinanceExecutionGo-to-MarketIndustry InsightsIndustry StrategyJoint VenturesMarket Entry StrategyPartnershipsProduct-Market FitStartup AdviceSuccess StoriesUnit Economics
What is Product-Market fit?Nov 21, 2023Product-Market FitWhy do many P2P money transfer companies eventually pivot toward B2B payments?Feb 2, 2023Industry StrategyWhich large companies missed out on the payments opportunity?Apr 10, 2020Industry StrategyWhy hasn’t PayPal launched another major breakthrough product in recent years?Dec 12, 2018Industry StrategyIf Ripple is a first mover in bank-based international transfers, how can competitors survive?Nov 7, 2018Competitive AnalysisHow do traditional banks respond to the rise of challenger banks?Nov 6, 2018Industry StrategyWhy should local banks expand internationally?Feb 11, 2018Industry StrategyWhat is Google doing well in payments, and what is it doing poorly?Jul 1, 2016Industry StrategyWhat are the implications of a telco like Smart (Philippines) partnering with Rocket Internet to launch a payments product, and is it likely to succeed?Jun 3, 2016PartnershipsShould I combine remittances, bill pay, mobile top-ups, and merchant payments into one app, or build separate apps?May 2, 2016Customer Experience in FinanceWhy is every major tech company building its own payment platform?May 1, 2016Industry StrategyHow would widespread adoption of Ripple affect SWIFT and CLS in terms of market share and revenue?Apr 8, 2016Competitive AnalysisWill PayPal be disrupted by newer payment technology companies like Stripe?Apr 1, 2016Competitive AnalysisWhen and how might technology companies disrupt consumer banking?Jan 1, 2016Industry InsightsWhat are the most innovative banking services available today?Dec 12, 2015Customer Experience in FinanceWhat are the most urgent challenges banks are facing today?Sep 11, 2015Industry InsightsWhat would happen if Western Union started operating as a Bitcoin exchange?Sep 9, 2015Business ModelsWhat business or startup ideas have clear, immediate potential in the Pakistani market, even if they are not tech-focused?Sep 4, 2015Startup AdviceIf a bank claims to be building a more customer-centric culture, what should customers actually experience?Aug 7, 2015Customer Experience in FinanceWhat types of companies and business models are built around Bitcoin?Jul 9, 2015Business ModelsWill Facebook be able to significantly disrupt the online payments industry?Jun 9, 2015Industry StrategyHow might Ripple’s payments network impact PayPal and Stripe?Jun 7, 2015Competitive AnalysisHow can banking machines be designed to better capture and hold customer attention?May 12, 2015Customer Experience in FinanceWhy did Visa advertise during the 2014 World Cup final when most people choose cards based on factors other than the network brand?Mar 7, 2015Industry StrategyHow disruptive could Facebook be in the payments industry?Mar 6, 2015Industry StrategyWhy did M-Pesa succeed so strongly in Kenya while similar products underperformed in South Africa or India?Feb 9, 2015Business InsightsBanks: Which financial services brand is doing a strong job marketing “innovation”?Feb 8, 2015Competitive AnalysisWhat is an effective way to define target customer segments in the payments industry?Jan 5, 2015Go-to-MarketWhat are the main barriers for Skype to enter the remittance market?Dec 8, 2014Industry StrategyWhy haven’t startups—or Facebook—leveraged Facebook’s massive user base for money-transfer services?Dec 4, 2014Industry StrategyWhat unique advantage made PayPal so successful in its early days?Nov 8, 2014Business InsightsWhat are PayPal’s main strategic objectives?Nov 8, 2014Industry StrategyHow can retailers who import goods from China compete with sellers based in China?Nov 3, 2014Industry StrategyIs PayPal better led by an executive from a company like AmEx or by a startup-style CEO?Oct 2, 2014Business InsightsWhat is likely to be Facebook’s overall payments strategy?Sep 6, 2014Industry StrategyAre Visa Checkout and MasterPass genuine threats to PayPal, and how should PayPal respond?Aug 7, 2014Competitive AnalysisWhy are international banks withdrawing from the Pakistani market?Jun 9, 2014Industry StrategyWhat common challenges do small businesses face?Jun 6, 2014Business InsightsHow did Quora manage to attract so many subject-matter experts to the platform?Apr 6, 2014Business InsightsWhy has PayPal failed to become the universal standard for internet payments?Apr 5, 2014Competitive AnalysisWhy hasn’t PayPal introduced its own virtual currency?Apr 4, 2014Industry StrategyAre customers more inclined to visit a bank branch if it resembles an Apple Store or a lounge-style environment?Mar 8, 2014Customer Experience in FinanceWhy aren’t banks typically opened or operated inside shopping malls?Jan 10, 2014Industry StrategyHow hard is it to disrupt the electronic payments space?Aug 12, 2013Industry InsightsHow significantly will smartphones disrupt the electronic payment industry?Jun 12, 2013Industry InsightsWhy are banks opening more physical branches in the digital age?Jun 8, 2013Industry StrategyWhat creative strategies can a fashion e-commerce site use to acquire customers?May 7, 2013Go-to-MarketOnline Payment Gateways and Processing: Can someone explain the likely reasons behind Nokia Money shutting down in India?Apr 3, 2013Industry StrategyWhy did Nokia Money shut down in India?Apr 3, 2013Industry StrategyWhich Pakistani bank is most advanced digitally and strongest in social media performance?Mar 6, 2013Competitive Analysis